This Privacy Policy describes the information collected by SKIDOS Labs (“skidos”, “skidos learning” “we”, “us” or “our”) through our mobile applications and educational games and website and how we use that information.
We Collect Limited Information With Our Applications.
When you download and use our mobile applications for children or otherwise, we require you to provide limited information and we don’t collect any information about you or your device, except we collect:
(i) non-personal information about the duration the mobile application is used and how it is used, such as the screens viewed and actions taken within the mobile applications, which is used solely to enhance and improve our applications. We use WebEngage SDK; Embrace SDK; AppsFlyer SDK; and Google Firebase SDK for the above. To read about AppsFlyer and its privacy policy please visit Security and to read about WebEngage and its privacy policy please visit Privacy Policy – WebEngage; and to read about Embrace and its privacy policy please visit Privacy Policy. To read about Firebase Privacy, please visit Privacy and Security in Firebase.
(ii) email addresses of parents or teachers who wish to receive regular updates of their children or student’s reports and usage of our apps, also to access detailed statistics of their children or student’s learning performance within the app, also to receive our newsletter, promotion updates, with those email addresses used solely to send the newsletter and promotion updates.
(iii) crash reports – debug information that will help us identify and resolve root cause of any crashes that make it to a commercial build.
(iv) we track installs – we work with partners to learn how people find our apps. This means that when you download our apps, we may learn that you came to our iTunes pages from a certain website (a review site, a web advertisement, our company web page, etc). We may also collect a Facebook token if you are a Facebook user, but only to see whether folks installed our app from one of our Facebook ad campaigns. We track installations only to understand how we can introduce more parents to our products, and we make sure that our partners never use your personal information for any other purpose.
When you use our mobile applications and elect to utilize the social features of those applications, you may elect to provide us with your email address and other information only as permitted by you. We don’t store, share or disclose any of that information, other than email addresses which are used only to send you reports and our newsletter as described below, and any other information is used solely to provide the features within those applications.
We Comply with the Children’s Online Privacy Protection Act
Our mobile applications comply with the Children’s Online Privacy Protection Act (“COPPA”). We don’t knowingly collect personal information from children under the age of 13 in violation of COPPA, and if in the event that a user identifies himself or herself as a child under the age of 13 through a support request, we will not collect, store or use, and will delete in a secure manner, any personal information of such user.
Our apps are intended for children and we do not knowingly collect any personal information from children.
If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us at support@skidos.com. We will delete such information from our files within a reasonable period of time.
Some third parties, such as platform providers like the iTunes Store or Google Play may provide age-based ratings on some of the apps developed by Developers. These ratings shall have no bearing on this limitation. Third parties may also provide content categories on some of the Services. These categories shall have no bearing on this limitation.
When You Request Support, You May Send Us Email
We allow users to contact us if they have support questions about use of our mobile applications. If you submit a support request, we may receive your email address and other information you provide related to your support request (“Support Information”). We use Support Information only for the support for the internal operations of our website and Apps as provided under Section 312.2 of the COPPA rules effective July 1, 2013.
Information Sharing and Disclosure
We use Support Information only for the support for the internal operations of our website and Apps as provided under Section 312.2 of the COPPA rules effective July 1, 2013. We don’t rent, sell or share your email address unless we have your express consent and in the following circumstances:
(i) We may share your Support Information with our support providers, but only for the purpose of providing support to you.
(ii) We may share your email address and/or Support Information: (a) to protect the security or integrity of our website and mobile applications, (b) to take precautions against liability; (c) to respond to judicial process, or (d) to the extent permitted under other provisions of law, to provide information to law enforcement agencies or for an investigation on a matter related to public safety; and where such information is not used for any other purpose, all in compliance with Section 312.5(c)(6) of the COPPA rules effective July 1, 2013. For email addresses not subject to COPPA, such as email addresses collected through our mobile applications designed for adults, we may share those email addresses on a confidential basis in connection with a merger or acquisition involving our company.
Security
SKIDOS uses generally accepted security measures and safeguards in an attempt to keep the data it collects secure and requires that the third parties it works with agree to do the same. The measures and safeguards include limiting access to the data to those persons who need it to complete their work for SKIDOS, using a VPN protected environment, and storing personal information in secure operating environments. That said, SKIDOS cannot and does not guarantee and does not accept liability for unintentional disclosure.
Data Retention
User data is retained as long as it is necessary to provide the service. Data is deleted from our records when it is no longer needed within a reasonable timeframe.
How to Update or Remove Your Information
Skidos keeps your content for as long as necessary in providing its services. If you want to opt-out of services, or review or delete your information, please contact us at support@skidos.com.
A Note about Push Notifications
For our iOS applications, we may send push notifications if the user opts in to receive them. Apple’s push notification process automatically provides us with a token which is identified to a specific device, enabling notifications to be sent to that device through Apple’s push notification service. The token is used only to send push notifications. The token is not disclosed and is not used for any other purpose or combined with any other information. We send push notifications to communicate information about how to interact with our applications. Notifications can be turned off through the “Notifications” tab within iOS “Settings.”
Cookies
When you visit our website, we may send cookies to your device that uniquely identify your browser. We use cookies to improve the quality of our service by storing user preferences and tracking usage information. Most browsers allow you to disable cookies or set your browser to alert you when cookies are being sent to your computer.
Links to Third Party Sites
We may provide links and/or connections to third-party web sites or services from our website or apps but we always have an adult gateway in between in our apps for kids. We are not responsible for the privacy practices or content of these third-party sites.
We do provide a rate-us link within the app, but only for users passing an age-gate. Clicking this links to the app store, but no third-party website.
We may provide links and/or connections to third-party partner apps – but only for users passing an age-gate, only kid-friendly apps, and they will be clearly marked as an ad.
Changes to this Privacy Policy
We may amend this Privacy Policy from time to time. Use of information we collect is subject to the Privacy Policy in effect at the time such information is collected. If we make changes in the way we use your email address, we will notify you in advance of posting by email. Such modifications will become effective on the date set forth in the email.
EU Model clauses agreement about data transfer
European Union (EU) data protection law regulates the transfer of EU customer personal data to countries outside the European Economic Area (EEA), which includes all EU countries and Iceland, Liechtenstein, and Norway. The EU Model Clauses are standardized contractual clauses used in agreements between service providers (such as Skidos) and their customers to ensure that any personal data leaving the EEA will be transferred in compliance with EU data-protection law and meet the requirements of the EU Data Protection Directive 95/46/EC.
Skidos contracts with its service providers outside EU who may provide technical and other support follow the EU Model Clauses and have signed agreements to uphold the same.
Notice to California Residents
If you are a California resident, California Civil Code Section 1798.83 permits you to request information regarding the disclosure of your personal information by certain members of Skidos to third parties for the third parties’ direct marketing purposes. With respect to these entities, this Privacy Policy applies only to their activities within the State of California. To make such a request, please send an email to support@skidos.com or write us:
Skidos Labs ApS
Attn: Privacy Officer
Titangade 11, SingularityU
2200, Copenhagen, Denmark
If you have a concern about our handling of your personal information, please get in contact with us first so we can try to resolve your query. If however, you feel we have not dealt with your concern and that we are failing to meet our legal obligations, you can report this to your local data protection regulator.
Contact Us
If you have any questions or concerns regarding this Privacy Policy, please send us an email at support@skidos.com.
Last updated on 18 April 2022.
© 2023 SKIDOS.
