Privacy Policy

Introduction:

SKIDOS is a platform that offers 70+ learning game apps for kids on Appstore and Playstore. At SKIDOS Labs (collectively referred to below as “skidos”, “skidos learning” “we”, “us” or “our”), we understand that our apps are used and loved by families with children, and we are committed to keeping their data and privacy protected.

This Privacy Policy describes the information collected by our mobile applications and educational games and website and how we use that information. We encourage you to read the Privacy Policy carefully, and if you have any questions, please contact us as set forth in “Contact Us” below.

We Collect Limited Information With Our Applications.

When you download and use our mobile applications, we don’t collect any information about you or your device except the following:

(i) Opt-in Account Information: We may collect the information that you directly share with us to create your SKIDOS account. This includes your email address and other information only as permitted by you. This information helps us serve you better by providing regular updates of your children or student’s reports and usage of our apps, to access important statistics of your children’s learning performance within the app, with your email addresses used solely to send reports, newsletters and promotional updates. Other than this use of your email address, your information is never stored, shared or disclosed, and is used solely to provide the features within those applications.

(ii) Non-personal information about the duration the mobile application is used and how it is used, such as the screens viewed and actions taken within the mobile applications, which is used solely to enhance and improve our applications. We use a variety of third-party SDKs for the same, as listed here: WebEngage SDK (read privacy policy );Embrace SDK (read privacy policy); AppsFlyer SDK (readsecurity policy); and Google Firebase SDK (read privacy policy.)

(iii) App crash reports – Debug information that will help us identify and resolve the root cause of any crashes that make it to a commercial build.

(iv) Installs – We work with partners to learn how people find our apps. This means that when you download our apps, we may learn that you came from a certain website (a review site, a web advertisement, our company web page, etc). We may also collect a Facebook token if you are a Facebook user, but only to see whether folks installed our app from one of our Facebook ad campaigns. We track installations to understand how we can introduce more parents to our products, and we make sure that our partners never use your personal information for any other purpose.

Push Notifications

For our iOS applications, we may send push notifications if the user opts in to receive them. Apple’s push notification process automatically provides us with a token which is identified to a specific device, enabling notifications to be sent to that device through Apple’s push notification service. The token is used only to send push notifications. The token is not disclosed and is not used for any other purpose or combined with any other information. We send push notifications to communicate information about how to interact with our applications. Notifications can be turned off through the “Notifications” tab within iOS “Settings.”

SKIDOS uses cookies Din order to personalize your navigation, as well as to protect and improve the website. Please read this Cookie Policy carefully to learn about SKIDOS use of cookies and the options you have to configure your browser to manage them.

Through the use of cookies it is possible that the server where the website is hosted recognizes the web browser used by the user, in order to make navigation easier, as well as to measure the audience and traffic parameters or to control the progress and number of entries.

Changes and updates to the cookie policy

SKIDOS may modify this Cookie Policy according to legislative or regulatory requirements, or in order to adapt this policy to the instructions and recommendations issued by the regulators. It is therefore recommended that you periodically review this Cookie Policy.

What are cookies?

Cookies are small data files that are generated on the user’s computer and allow us to know the frequency of visits, the most selected content and security elements that may be involved in controlling access to restricted areas, and that are activated by cookies served by SKIDOS or by third parties that provide these services on its behalf.

What are pixel tags/web beacons?

A pixel tag (also known as a web beacon) is a piece of code embedded in our Services that collects information about engagement on our Services. The use of a pixel tag allows us to record, for example, that a user has visited a particular web page or clicked on a particular advertisement. We may also include web beacons in e-mails to understand whether messages have been opened, acted on, or forwarded.

What are third-party APIs/SDKs?

We may use third-party application program interfaces (“APIs”) and software development kits (“SDKs”) to help provide and track your use of our Services. If you have additional questions about our use of third-party APIs/SDKs, please contact us as set forth in our Privacy Policy.

Who accesses the information in the cookies?

The information stored in cookies may be used by SKIDOS and third-party partners, such as web analytics operators and agents, for the purposes described in the previous section.

Can cookies be disabled?

You may stop or restrict the placement of Technologies on your device or remove them by adjusting your preferences as your browser or device permits. However, if you adjust your preferences, our Services may not work properly. Please note that cookie-based opt-outs are not effective on mobile applications. However, you may opt-out of personalized advertisements on some mobile applications by following the instructions for Android, iOS, and others.

Our Cookies

Cookie Name	Description	Description
_ga	This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier.	Google Analytics
_gid	This cookie registers a unique ID that is used to generate statistical data on how the visitor uses the website	Google Analytics
_gcl_au	This cookie is a marketing tracker made by Google Adsense. It’s like your online shopping assistant, keeping track of what ads you click on and whether they lead to something useful or not!	Google Adsense
_tt_enable_cookie _ttp	These cookies collects data about behaviour and purchases on our website and to measure the effect of our advertising. This tracking is used to evaluate and measure how different campaigns and marketing strategies perform on TikTok. Used to identify a visitor.	TikTok
_hjSessionUser_xxxxxx	Hotjar cookie that is set when a user first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.	Hotjar
_fbp	This cookie is set by Facebook to deliver advertisements when they are on Facebook or a digital platform powered by Facebook advertising after visiting this website.	Facebook
__stripe_mid	This cookie is used to making credit card payments. Stripe uses a cookie to remember who you are and to enable the website to process payments without storing any credit card information on its own servers.	Stripe
twk_uuid_ TawkConnectionTime	These cookies are used by Tawk.io for the live chat tool that allows you to talk with us. This cookie does not store your personal details. However, it can help websites remember your preferences and create a more personalized user experience.	Tawk

We Comply with the Children’s Online Privacy Protection Act

Our apps are intended for children and we do not knowingly collect any personal information from children.

Our mobile applications comply with the Children’s Online Privacy Protection Act (“COPPA”). We don’t knowingly collect personal information from children under the age of 13 in violation of COPPA, and if in the event that a user identifies himself or herself as a child under the age of 13 through a support request, we will not collect, store or use, and will delete in a secure manner, any personal information of such user.

If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us at support@skidos.com. We will delete such information from our files within a reasonable period of time.

Some third parties, such as platform providers like Google Play may provide age-based ratings on some of the apps developed by Developers. These ratings have no bearing on this limitation. Third parties may also provide content categories on some of the services. These categories have no bearing on this limitation.

When You Request Support, You May Send Us Email

We allow users to contact us if they have support questions about use of our mobile applications. If you submit a support request, we may collect your email address and other information you provide related to your support request (“Support Information”). We use Support Information only for the support for the internal operations of our website and Apps as provided under Section 312.2 of the COPPA rules effective July 1, 2013.

Information Sharing and Disclosure

We use Support Information only for the support for the internal operations of our website and Apps as provided under Section 312.2 of the COPPA rules effective July 1, 2013. We don’t rent, sell or share your email address unless we have your express consent and in the following circumstances:

(i) We may share your Support Information with our support providers, but only for the purpose of providing support to you. We may use a variety of third parties to help provide the services. This includes companies providing IT services, business tools or IT infrastructure such as hosting providers, CRMs, emailing service companies, and payment processing, customer service, services that process and administer consumer surveys and related services. Such companies are data processors of SKIDOS Labs and we have proper data processing agreements in place with them.

We take appropriate contractual, legal, technical, and organizational measures designed to ensure that your personal information is treated securely.

(ii) We may share your email address and/or Support Information for the following purposes only: (a) to protect the security or integrity of our website and mobile applications, (b) to take precautions against liability; (c) to respond to judicial process, or (d) to the extent permitted under other provisions of law, to provide information to law enforcement agencies or for an investigation on a matter related to public safety; and where such information is not used for any other purpose, all in compliance with Section 312.5(c)(6) of the COPPA rules effective July 1, 2013.

For email addresses not subject to COPPA, such as email addresses collected through our mobile applications designed for adults, we may share those email addresses on a confidential basis in connection with a merger or acquisition involving our company.

Links to Third Party Sites

We may provide links and/or connections to third-party web sites or services from our website or apps but we always have an adult gateway in between in our apps for children. We are not responsible for the privacy practices or content of these third-party sites.

While we provide a rate-us link within the app, it is only for users passing a parental gateway. Clicking this links to the app store, but no third-party website. We may provide links and/or connections to third-party partner apps – but only for users passing a parental gateway, only child-friendly apps, and they will be clearly marked as an ad.

Security

SKIDOS uses generally accepted security measures and safeguards in an attempt to keep the data it collects secure and requires that the third parties it works with agree to do the same. The measures and safeguards include limiting access to the data to those persons who need it to complete their work for SKIDOS, using a VPN protected environment, and storing personal information in secure operating environments. That said, SKIDOS cannot and does not guarantee and does not accept liability for unintentional disclosure.

Data Retention

User data is retained as long as it is necessary to provide the service. Data is deleted from our records when it is no longer needed within a reasonable timeframe.

How to Update or Remove Your Information

Skidos keeps your content for as long as necessary in providing its services. If you want to opt-out of services, or review or delete your information, please contact us at support@skidos.com.

Additional Information:

Changes to this Privacy Policy

We may amend this Privacy Policy from time to time. Use of information we collect is subject to the Privacy Policy in effect at the time such information is collected. If we make changes in the way we use your email address, we will notify you in advance of posting by email. Such modifications will become effective on the date set forth in the email.

EU Model clauses agreement about data transfer

European Union (EU) data protection law regulates the transfer of EU customer personal data to countries outside the European Economic Area (EEA), which includes all EU countries and Iceland, Liechtenstein, and Norway. The EU Model Clauses are standardized contractual clauses used in agreements between service providers (such as Skidos) and their customers to ensure that any personal data leaving the EEA will be transferred in compliance with EU data-protection law and meet the requirements of the EU Data Protection Directive 95/46/EC.

Skidos contracts with its service providers outside the EU who may provide technical and other support following the EU Model Clauses and have signed agreements to uphold the same.

Notice to California Residents

If you are a California resident, California Civil Code Section 1798.83 permits you to request information regarding the disclosure of your personal information by certain members of Skidos to third parties for the third parties’ direct marketing purposes. With respect to these entities, this Privacy Policy applies only to their activities within the State of California. To make such a request, please send an email to support@skidos.com or write us:

Skidos Labs ApS
Attn: Privacy Officer
Titangade 11, SingularityU
2200, Copenhagen, Denmark

If you have a concern about our handling of your personal information, please get in contact with us first so we can try to resolve your query. If however, you feel we have not dealt with your concern and that we are failing to meet our legal obligations, you can report this to your local data protection regulator.